Gartner Research

Transform Enterprise Search by Introducing Touchpoints to Insight

Published: 22 August 2017

ID: G00328234

Analyst(s): Stephen Emmott


Employees need insight to make good decisions. This document describes how application leaders responsible for enterprise search can help them by deploying varied interfaces — touchpoints — to surface insight throughout the digital workplace.

Table Of Contents
  • Key Challenges


  • Insight Versus Search
  • Insight Within the Digital Workplace
  • Touchpoints


  • Position Search as a Foundational Service
    • Content Services
    • Application Versus Platform
    • Search as a Foundational Service
    • Recommendations
  • Evaluate Possibilities Within Five Categories of Touchpoint
    • 1. Instant Access
    • 2. Custom-Made Applications
    • 3. Touchpoints Embedded Within Applications
    • 4. Query-Driven Information Architecture
    • 5. Views and Reports
    • Focus on Custom-Made Applications, Touchpoints Embedded Within Applications, and Views and Reports
    • Recommendations
  • Shortlist Touchpoints and Commit to Delivery
    • Recommendations

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