Gartner Research

Architect the New Digital Customer-Facing IT to Exploit Technology Innovation

Published: 22 August 2017

ID: G00338037

Analyst(s): Martina Kurth


Agile customer-facing digital IT will be the crux for CSPs to drive innovation and monetize critical technology investments, such as SDN/NFV. Technology strategic planners should expedite microservice architectures underpinned by DevOps design processes for effective service design and delivery.

Table Of Contents
  • Key Challenges



  • Modernize Your Digital Infrastructure to Gain Strategic Advantage
  • Start With Agile, Customer-Facing IT Spanning End-to-End Operations
  • Leverage Proliferation of New Software-Driven, End-to-End Digital Execution
    • Align Front and Back Offices
  • Implement Customer-Facing IT That Is Microservice-Architecture-Based and Catalog-Driven
  • Aim for Digital DevOps-Driven Operational Process Alignment
  • Architect Digital IT Hand-in-Hand With Organizational Change and Collaboration

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