Gartner Research

A Growth Mindset Can Help CIOs Reboot Leadership and Culture for the Digital Era

Published: 23 August 2017

ID: G00326086

Analyst(s): Elise Olding , Graham Waller


A growth mindset can unlock innovation, agility and continuous learning. CIOs wishing to shift the IT culture to match digital-era demands should follow four steps derived from Gartner's research and a case study on Microsoft.

Table Of Contents
  • Key Challenges



  • Define Leadership and Culture for Tomorrow — Don't Default to Today's
    • How Microsoft Did It
  • Roll Out Leadership and Culture Change Deliberately
    • How Microsoft Is Doing It
  • Measure the Impact, Then Pivot
    • How Microsoft Is Doing It
  • Keep It Real and Role Model the Change
    • How Microsoft Is Doing It
  • Conclusion

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.