Gartner Research

China Summary Translation: 'Enterprises Must Prepare Now for the Disruptive Power of Conversational AI Platforms'

Published: 24 August 2017

ID: G00338495

Analyst(s): David Yockelson , Ben Lee


Conversational AI platforms are beginning to deliver the power of artificial intelligence/machine learning in more consumable forms, auguring a fundamental shift in the way business and consumer users interact with technology and how CIOs must consider user/customer experience technologies.

Table Of Contents



Enterprises Must Prepare 'Now' for the Disruptive Power of Conversational AI Platforms

  • Key Challenges
  • Recommendations



  • Begin to Experiment With and Implement CAPs and Their Component Parts as Part of CIOs' Digital Business and Cloud Strategies to Take the Next Leap in UX and Customer Interaction
  • Evaluate Disruptor CAP Platforms and Those From CAP-Specific Innovators to Determine Their Maturity and Suitability for Various User and Customer Experience Needs
  • Work With Technology and Service Providers to Develop Strategies and Skill Sets (Complementing Emerging Technologies) to Accommodate the Coming Demand for CAPs
  • Conclusion

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.