Gartner Research

China Summary Translation: 'Enterprises Must Prepare Now for the Disruptive Power of Conversational AI Platforms'

Published: 24 August 2017

ID: G00338495

Analyst(s): David Yockelson , Ben Lee

Summary

Conversational AI platforms are beginning to deliver the power of artificial intelligence/machine learning in more consumable forms, auguring a fundamental shift in the way business and consumer users interact with technology and how CIOs must consider user/customer experience technologies.

Table Of Contents

主要挑战

建议

Enterprises Must Prepare 'Now' for the Disruptive Power of Conversational AI Platforms

  • Key Challenges
  • Recommendations

Introduction

Analysis

  • Begin to Experiment With and Implement CAPs and Their Component Parts as Part of CIOs' Digital Business and Cloud Strategies to Take the Next Leap in UX and Customer Interaction
  • Evaluate Disruptor CAP Platforms and Those From CAP-Specific Innovators to Determine Their Maturity and Suitability for Various User and Customer Experience Needs
  • Work With Technology and Service Providers to Develop Strategies and Skill Sets (Complementing Emerging Technologies) to Accommodate the Coming Demand for CAPs
  • Conclusion

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