Gartner Research

How to Effectively Sell the Shared-Service Organization in Government

Published: 21 August 2017

ID: G00340348

Analyst(s): Neville Cannon


CIOs who are proposing a shared-service strategy must demonstrate how it will deliver value, that it can address the lessons of past failures and how it can incorporate future trends that are shaping operational delivery models. This research will help CIOs effectively make these capabilities clear.

Table Of Contents
  • Key Challenges



  • CIOs Proposing a Shared-Service Strategy Must Ensure That They Prioritize the Value Proposition From the Client Perspective by Identifying and Emphasizing It When Drafting the Proposal Within a Robust Business Case
    • Tackling the Savings Question Head-On
    • SSOs Must Be Funded for Success, Not Failure
    • Shared Responsibilities for Benefits Realization
  • CIOs Proposing a Shared-Service Strategy Must Develop Strong and Acknowledged Governance Arrangements to Prevent Years of Dissatisfaction; Also, Take Time to Convince Their Stakeholders of the Benefits
  • CIOs Proposing a Shared-Service Strategy Must Build the Capability to Extend the SSO Ecosystem Into the Business Case, Highlighting the Need to Work More Collaboratively With Partners
    • Utilize the Power of Platforms and Ecosystems

Case Study

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