Gartner Research

How to Make Sure CEC Technology Investment Does Not Jeopardize Employee Engagement

Published: 22 August 2017

ID: G00338679

Analyst(s): Magnus Revang , Jim Davies


A single technology can have a vastly different impact on employee engagement based on how it is deployed and how its value is communicated. Without careful consideration of this, application leaders are at risk of not achieving their CEC's strategic goals.

Table Of Contents
  • Key Challenges



  • Identify the CEC Technologies That Are Already Damaging Employee Engagement
  • Evaluate All New Technologies on the Basis of Usability and Their Ability to Drive Higher Levels of Employee Engagement
  • Use Employee Journey Design Thinking Before Making Future Technology Investments With Significant Impacts on Employees

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