Gartner Research

U.S. Healthcare Payer CIOs Should Deploy Product Configuration Technology to Deliver Efficiency

Published: 23 August 2017

ID: G00332794

Analyst(s): Bryan Cole


Payers' inefficient business processes and error-prone stand-alone applications cannot keep up with the cost sharing, medical benefits and provider network permutations of new plan designs. Integrating product configuration technology helps to solve CIOs' product complexity problems.

Table Of Contents
  • Key Challenges


  • Product Configurators Tackle the Middle-Office Challenges of Product Variability
  • Narrow Accountable Care Organization Networks and Value-Based Payments Increase Product Variation
  • Intelligent Health-Value Administration Requires an Enterprisewide Source of Truth


  • Justify Investment in Product Configuration by Cataloging Direct and Indirect Costs of Current Processes
  • Address Underlying Business Process Problems Prior to Implementing Product Configuration Solutions
  • Optimize Reporting and Analytics Available From Product Configuration Technology
  • Representative Vendors

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