Gartner Research

How to Achieve Retail Supply Chain Excellence: Part 3 — Tackle Returns and Accelerate Deliveries

Published: 23 August 2017

ID: G00332810

Analyst(s): Tom Enright


Retailers are increasingly struggling with an avalanche of returns and consumer demands for faster deliveries and shorter collection lead times. This research helps CSCOs more profitably manage their reverse logistics operations and accelerate their fulfillment capabilities.

Table Of Contents
  • Key Challenges



  • Deliver Improved Rates of Reselling Returned Products
  • Accelerate Fulfillment Lead Times by Reviewing Each Element of the Supply Chain
  • Embed the Concept of Net Sales Into the Business Frequently
  • Capture the Product-Specific Cost of Managing Products Through the Returns Supply Chain

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