Gartner Research

Emotional Intelligence Is an Investment CIOs Must Make for Business Success

Published: 24 August 2017

ID: G00333520

Analyst(s): Karina Gabriele, Bard Papegaaij


Emotional intelligence is the ability to deal effectively with emotions — your own and those of others. Although generally accepted as beneficial for personal and professional success, EI's relevance to IT is still underrated. This research shows the positive impact of EI investments on CIO success.

Table Of Contents


  • What Predicts Success?
  • Successful Behaviors
  • The "Other" Intelligence
  • Why EI Is Crucial for CIOs
    • To Lead
    • To Influence
    • To Perform
    • To Manage
  • How to Start Improving Your EI
  • Conclusion
  • Actions

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