Gartner Research

Why Traditional I&T Operating Models Are Under Stress, and How to Plan a Response

Published: 24 August 2017

ID: G00331732

Analyst(s): Ian Cox , Simon Mingay


Evolving enterprise goals and strategy and external stresses have rendered many I&T operating models no longer fit for purpose. We identify the causes of this stress, and introduce a framework to help CIOs optimize the I&T operating model by adjusting its components as one integrated system.

Table Of Contents


  • What Is an I&T Operating Model?
    • How to Use the Model: An Example
  • What Are the Changes Occurring, and Why?
  • What Are the Root Causes of the Stress Manifesting in Current I&T Operating Models?
    • The Impact of Digital and the Need for Speed, Agility, and a More Collaborative and Team-Oriented Culture
    • The Repatriation of Decision Rights
    • Technology Convergence
    • The Capability Gap
    • The Shift From Projects to Products
    • The Longstanding "Plan-Build-Run Model" of the IT Organization Is No Longer Optimal for Most Enterprises Undergoing a Digital Transformation
  • What Should CIOs Do?
    • Treat the I&T Operating Model as a System — Beware the Piecemeal or Tactical Response
    • Analyze and Treat the Root Causes of Inefficiencies and Problems — Don't Tinker With the Symptoms
    • (Re)Establish Clarity of the I&T Operating Model

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