Gartner Research

Communicate the Why, What and How of Supply Chain Change With an Explainer Document

Published: 01 September 2017

ID: G00335037

Analyst(s): Pam Fitzpatrick


Stakeholders in supply chain transformation or strategic initiatives will need information about why change is necessary, what will be gained and how it will happen. This research helps supply chain leaders craft an "explainer" document as a first step in a change management communications plan.

Table Of Contents
  • Key Challenges


  • Why an Explainer Is Useful for Change Leaders
  • Use the Explainer for Any Type of Supply Chain Initiative
  • Seven Simple Ground Rules


  • Explain the Reason: Why Is This Change Necessary?
  • Declare the Vision: What Will We Gain in the Future State?
  • Describe the Execution: How Will We Get There?
  • Examples of Explainer Documents
  • When and How to Use Your Explainer Document

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