Gartner Research

Improve IT Operations Agility and Efficiency With Kanban

Published: 30 August 2017

ID: G00337520

Analyst(s): George Spafford , Nathan Wilson , Ian Head


Like a manufacturing production line, IT operations require continuously improving projects and processes to be successful. This research explains how the kanban technique, which grew from manufacturing origins, can help I&O leaders make their organizations more efficient and effective.

Table Of Contents
  • Key Challenges



  • Getting Started With a Basic Kanban Board
  • Prevent Bottlenecks and Define "Done" Using Full Kanban
    • Start Using Full Kanban
  • Use Swim Lanes for Emergency and Background Work
  • Enable Remote Collaboration With Software Tools

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