Gartner Research

Best Practice in Market Differentiation With Mature Cloud Service Contracts

Published: 30 August 2017

ID: G00336888

Analyst(s): David Ackerman , William Maurer


Clients are increasingly turning to cloud-enabled applications, seeking improved functionality with reduced cost. Technology product management leaders are seizing opportunities in cloud-based services that complement all infrastructure delivery options while effectively mitigating processing risks.

Table Of Contents
  • Key Challenges



  • Remove the Barriers for Clients to Shift Infrastructure Work From a Dedicated Delivery Model to the Cloud
  • Modify Cloud Contract Terms to Allow Clients to Transfer a Reasonable Amount of Risk by Using Effective Mature Contract Components for SLAs and Penalties
  • Treat Cloud Services in Existing Client Contracts as a New Addendum, Allowing a Client's Dedicated Environment to Move to Your Cloud Product


  • Opportunity: Mobius Solves Big Data Puzzle With Microsoft Azure
  • Opportunity: ETS Adopts Cloud for Flexibility, Scalability and Portability

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