Gartner Research

Toolkit: Supply Chain Leaders Outsourcing MSA — Article 20 — Quality

Published: 30 August 2017

ID: G00331839

Analyst(s): Courtney Rogerson

Summary

A master service agreement quality article should document the provider's commitment to meet, maintain and/or improve an organization's product or service quality standards. Supply chain leaders responsible for the creation of outsourcing MSAs can use this Toolkit as a reference.

Table Of Contents

When to Use

  • 4.0 Contractual Linkage Logic and Statements
    • The MSA
    • MSA Attachments

Downloadable Attachments

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