Gartner Research

How to Manage Salesforce Orgs for Optimal Benefit

Published: 01 September 2017

ID: G00340534

Analyst(s): Adnan Zijadic , Theodore Travis


Salesforce org management requires purposeful planning and management. Application leaders supporting Salesforce implementations should use the recommendations in this document to assess their single org, multiorg and hybrid org options.

Table Of Contents
  • Key Challenges



  • Companies Use a Single Org When There Is an Emphasis on a Standardized Business Process and Intraunit Collaboration
  • Companies Use Multiorg When There Is a Desire for Autonomy for BUs to Have Direct Control and Flexibility on Business Processes and Limited Intraunit Collaboration
  • Companies Use a Hybrid-Org Approach When There Is Emphasis on Leveraging Customer Master Data and Corporate Reporting Across Otherwise Independent BUs

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