Gartner Research

Best Practices for Navigating Colocation Service-Level Agreements

Published: 04 September 2017

ID: G00328527

Analyst(s): Bob Gill , Ross Winser


The SLA is a critical part of a colocation contract. I&O leaders must ensure the SLA aligns to their enterprise requirements, and plan accordingly for elements that the SLA does not address. Use this document to improve your understanding of colocation SLAs.

Table Of Contents
  • Key Challenges



  • Critically Review a Provider's SLA to Understand Its True Value in Terms of Completeness, Assurance and Protection
  • Examine SLA Terms for Critical and Important Service Elements
    • Other Important Service Commitments
    • Scheduled Maintenance and the Push for Concurrent Maintainability
    • Chronic Performance Problems
  • Implement a Range of Controls to Protect Your Business in the Event of Colocation Service Failures
    • Appropriate Service Design
    • Disaster Recovery
    • Insurances
    • React to Provider Notifications and Plan Appropriately — Do Not Ignore Them

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