Gartner Research

Five Best Practices to Accelerate I&O Automation Initiative Success

Published: 06 September 2017

ID: G00334091

Analyst(s): Robert Naegle


I&O leaders have identified five top challenges that have complicated their organizations' deployment of automation initiatives. This research describes best practices that can help them overcome these obstacles, and improve service delivery quality and efficiency through I&O automation.

Table Of Contents
  • Key Challenges



  • Improve Existing Skills Within Your Team
  • Establish Leadership and a Clear Priority for Automation
  • Begin Documenting Processes by Focusing on Common Tasks That Are Highly Repetitive
  • Break Down Cultural Resistance With Measurable Objectives and Incentive and Recognition Programs
  • Establish Clear Process Standards, Automation Discipline and Governance

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