Gartner Research

Magic Quadrant for Unified Communications as a Service, Worldwide

Published: 06 September 2017

ID: G00315780

Analyst(s): Rafael Benitez , Bern Elliot , Daniel O'Connell

Summary

UCaaS capabilities now exceed those available from premises-based UC. The pace of UCaaS innovation is accelerating as vendors focus R&D resources on cloud delivery. IT application leaders must evaluate a fragmented UCaaS landscape to ensure their selected vendor matches their requirements.

Table Of Contents

Market Definition/Description

Magic Quadrant

  • Vendor Strengths and Cautions
    • 8x8
    • AT&T
    • BroadSoft
    • BT
    • Fuze
    • Google
    • Masergy
    • Microsoft
    • Mitel
    • NTT Group
    • Orange Business Services
    • RingCentral
    • Star2Star
    • Verizon
    • West
  • Vendors Added and Dropped
    • Added
    • Dropped

Inclusion and Exclusion Criteria

  • Notable UCaaS Vendors

Evaluation Criteria

  • Ability to Execute
  • Completeness of Vision
  • Quadrant Descriptions
    • Leaders
    • Challengers
    • Visionaries
    • Niche Players

Context

  • SMBs
  • Midsize Enterprises
  • Large Enterprises

Market Overview

  • UCaaS Vendor Types

Gartner Recommended Reading

  • Ability to Execute
  • Completeness of Vision

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