Gartner Research

PostNord Delivers Innovation with a Customer Focus

Published: 08 September 2017

ID: G00342405

Analyst(s): Jackie Fenn , David Cearley , Erik Van Ommeren


Some of PostNord’s customers had an issue with the speed of the corporate customer portal, so a new technology was invented and implemented. Other customers were then invited to work with the team on further development.

Table Of Contents

Case Study

  • Preparing IT for Innovation
  • Gaining Stakeholder and Management Trust

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