Gartner Research

Peer Connect Perspectives: Make Business Processes Agile in Four Steps

Published: 06 September 2017

ID: G00340558

Analyst(s): Peer Contributors


IT leaders often mistakenly think the goal of business process improvement is always efficiency. Peer Connect members outlined four points that will help IT leaders devise agile business processes.

Table Of Contents


Peer Strategies

  • Determine the Desired Business Outcome
  • Measure the Process to Find Places to Improve
  • Integrate Process and Architecture
  • Don’t Overlook Training and Engagement
  • Key Takeaways
  • Other Resources

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