Gartner Research

Focus on Business Outcomes When Leveraging HCM Technology in Your Digitalization Journey

Published: 11 September 2017

ID: G00338401

Analyst(s): John Kostoulas , Ron Hanscome , Mike Burden


As digital business changes the competitive landscape, HR has to shift its focus from process-driven digitization to outcome-driven digitalization. Application leaders need to redefine the key capabilities to look for in HCM technology selection.

Table Of Contents
  • Impacts


Impacts and Recommendations

  • Business outcomes rather than processes drive HCM within the digital business, making holistic design and continuous innovation the key criteria for technology provider selection and retention
  • Closer alignment between business enablement and employee experience is vital for business outcomes and requires context-specific orchestration of multiple technologies used by the workforce
  • The required pace of innovation creates more reliance on HCM providers' cloud capabilities

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