Gartner Research

So You've Been Asked to Create an IT Service Portfolio and IT Service Catalog

Published: 11 September 2017

ID: G00324754

Analyst(s): Ed Holub , Debra Curtis


I&O leaders are often caught between the CIO's desire for a value-based service portfolio and the tactical need for a service catalog. They must clarify specific objectives and ensure the right approach is taken in order to deliver successfully.

Table Of Contents
  • Key Challenges



  • Document the Specific Objectives by Engaging With the CIO
  • Determine If the IT Service Portfolio Will Be Used as Part of a Cost Allocation, Showback or Chargeback Initiative
  • Educate Stakeholders on What an IT Service Portfolio Is and How It Relates to an IT Service Catalog
  • Define the Scope by Using SMART Objectives

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