Gartner Research

Market Share: Customer Relationship Management, Worldwide, 2016

Published: 11 September 2017

ID: G00336837

Analyst(s): Julian Poulter , Yanna Dharmasthira

Summary

SaaS drove the CRM market with a 14.3% growth rate to $33.7 billion, making it the largest application software market tracked by Gartner. Understanding growth across CRM segments will enable technology business unit leaders to better position their offerings.

Table Of Contents

Overview

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