Gartner Research

Achieve a Comprehensive View of Logistics Performance With the Hierarchy of Logistics Metrics

Published: 12 September 2017

ID: G00340544

Analyst(s): Greg Aimi , David Gonzalez , Lisa Callinan


The Hierarchy of Logistics Metrics establishes an all-encompassing framework that enables supply chain leaders to measure performance. Use the hierarchy's guidance to understand how logistics aligns with overall supply chain performance.

Table Of Contents


  • Introduction
  • Measuring a Top-Performing Supply Chain
  • Defining a Hierarchy of Logistics Metrics
    • Assessing: At-a-Glance View of Logistics Performance
    • Diagnosing: Categorize for Simplicity and Completeness
    • Correcting: Assembling the Details by Category and Subfunction
  • Higher Levels of Logistics Maturity Require Supply Chain Alignment
    • Logistics: Where Planned Demand Meets Actual Demand
    • Logistics Is Not the Only Master of Its Domain
  • Tying It Together

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