Gartner Research

Office 365 Needs More Than the Included Support, but Avoid Overpaying

Published: 13 September 2017

ID: G00335545

Analyst(s): Michael Silver

Summary

I&O leaders in organizations that don't have Premier Support should budget for it as part of their Office 365 procurement. Office 365 support is supposed to be included in Premier at no additional charge, but that's not always what happens.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Budget for Premier Support or Third-Party Support on Office 365 for the Foreseeable Future
  • Ensure You Are Not Being Charged for Problem Resolution Support or Additional TAM Hours for Office 365 Coverage Under Premier Support

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