An optimized virtual employee assistant for customer service agents would require the blending of multiple siloed technologies beyond the remit of a traditional VA. When aligned, however, this "digital buddy" will help application leaders maintain engagement in increasingly complex CEC environments.
- Initiate and Personalize a Digital Buddy During Agent Onboarding
- Configure the Digital Buddy to Help With a Variety of Customer and Admin Activities
- Empower the Digital Buddy to Mentor, Motivate and Track Performance
- Adoption Rate
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