Gartner Research

Follow Three Rules to Ensure Your CMDB Delivers Business Value

Published: 20 September 2017

ID: G00326124

Analyst(s): Kenneth Gonzalez , Roger Williams


CMDBs promise sizable business benefits, but most fail to meet those expectations due to alignment and sustainability gaps. I&O leaders can follow three rules for setting goals, scope and change requirements to deliver measurable business improvements from their CMDBs.

Table Of Contents
  • Key Challenges



  • Link IT Service View CMDB Goals to Desired Business Outcomes
    • Derive IT Service View CMDB Goals From Business Goals
    • Confirm That Your IT Service View CMDB Project Goals Are SMART
    • Recommended Actions
  • Limit the Scope of IT Service View CMDBs
    • Recommended Actions
  • Maintain IT Service View CMDB Data
    • Recommended Actions

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