Gartner Research

Survey Analysis: Buyer Needs and Expectations of Platform IT Solutions

Published: 20 September 2017

ID: G00329002

Analyst(s): Susan Tan


Cloud-based preintegrated platform IT solutions help service providers be more competitive through an asset-rich model. Technology product management leaders must build and market these solutions, paying attention to buyer wants and needs as revealed by the results of this survey.

Table Of Contents


Survey Objective

Data Insights

  • Buyers Have Moderate Awareness of, but High Preference for, Platform IT Solutions
  • Many Key Attributes of Platform IT Solutions Are of High Importance to Buyers
  • Platform IT Solutions Targeting New Digital and Noncore Processes Are More Likely to Be Adopted
  • Challenges to Adoption
  • Methodology

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