Gartner Research

Managing Office 365 Data

Published: 20 September 2017

ID: G00328376

Analyst(s): Guy Creese

Summary

Office 365 has a complex data architecture that technical professionals must understand to fully leverage the platform's power. This assessment, the second in a series, will allow them to more effectively monitor the service, migrate data in and out of the service, and enforce data policy.

Table Of Contents

Analysis

  • Office 365 Data Policy Is Difficult to Administer
  • The Purpose of This Research
  • Data for Management and Reporting
    • What You Need to Know About Data for Management and Reporting in Office 365
    • What You Need to Do About Data for Management and Reporting in Office 365
    • The Three Areas of Reporting: Service Health, Configuration and User Activity
    • Reporting on Service Health
    • Reporting on Configuration
    • Reporting on User Activity
    • Creating a Baseline Set of Reports and Dashboards
    • Third-Party Reporting Tools
  • Migrating Data Into and Out of the Service
    • What You Need to Know About Migration in Office 365
    • What You Need to Do About Migration in Office 365
    • Migrating Data Into the Service
    • Migrating Data Out of the Service
  • Backup
    • What You Need to Know About Backup and Restore in Office 365
    • What You Need to Do About Backup and Restore in Office 365
    • Data Deletion Processes
    • Backup and Restore
  • Other Data Management Issues
    • Mobile Network Data Controls
    • File Transfer/Storage Limitations
  • Managing Data Policy
    • Manage Data Policy via Identity
    • Turn Products On or Off
    • Manage Data Policy for a Specific Product
    • Monitor Product Usage
    • Manage Data Policy for a Device
    • Manage Data Policy for Microsoft Support Access to Office 365 Data
    • Manage Data Policy for Certain Types of Data
  • Strengths
    • Office 365 Reports on the Three Key Management Areas
    • Migration Into Office 365 Is Relatively Straightforward
    • The Third-Party Ecosystem Is Robust
  • Weaknesses
    • Data Policy Is Difficult to Administer
    • Reporting Is Basic and Incomplete
    • Microsoft Throttles Throughput During Migration
    • Not All Data Can Be Backed Up or Migrated Out

Guidance

  • Continue to Learn What Is and Isn't Possible in Office 365
  • Demand Clear and Documented Data Policies From Policymakers
  • Use the Seven Tiers of Control to Enforce Data Policy

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