Gartner Research

IT Market Clock for Hybrid Infrastructure Services, 2017

Published: 22 September 2017

ID: G00317887

Analyst(s): Mark Ray , DD Mishra , Christine Tenneson , Claudio Da Rold , David Groombridge , Stephanie Stoudt-Hansen , Daniel Barros


The market for infrastructure services is undergoing radical change, with traditional outsourcing approaches challenged by new models that bring improved cost and quality. Sourcing and vendor management leaders must realign sourcing strategies to deliver digital change and reap the benefits.

Table Of Contents


  • What You Need to Know
  • The IT Market Clock
    • Useful Market Life
    • Commoditization
    • Market Life and Commoditization Measures
    • IT Market Clock Changes for 2017
  • IT Market Clock Recommendation Summary
  • Market Background
    • Data Center Services
    • End-User Services
  • Provider Landscape
  • Asset Class Profiles
    • Advantage
    • Choice
    • Cost
    • Replacement

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