Gartner Research

Market Insight: How CSPs Can Respond to Disruptive Challengers

Published: 22 September 2017

ID: G00325152

Analyst(s): Ibo Sanz Castedo, Wm. L. Hahn


In many key mature markets today, CSPs face a unique threat from entrants with new approaches that disrupt competition. Technology business unit leaders at CSPs must focus on their competitive advantages to successfully respond.

Table Of Contents


  • Simplicity
    • Disruptor Examples
    • Market Reaction
  • Lower Costs
    • Disruptor Examples
    • Market Reaction
  • Speed to Market
    • Disruptor Example
    • Market Reaction
  • Brand Reputation
    • Disruptor Example
    • Market Reaction

Background and Context

The Impact


  • Summary Recommendations to CSP Technology Business Unit Leaders


  • Competitive Advantages in Telecommunications

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