Gartner Research

How to Prepare as Avaya Moves Toward Emergence From Chapter 11

Published: 25 September 2017

ID: G00341358

Analyst(s): Frank Marsala , Drew Kraus , Steve Blood


The bankruptcy court has approved Avaya's disclosure statement, allowing the vendor to seek approval of its debt restructuring plans from its creditors. Application leaders can expect Avaya to emerge from bankruptcy in the coming months, but should be vigilant about its long-term execution.

Table Of Contents
  • Impacts


Impacts and Recommendations

  • The court's decision to accept Avaya's recent filings means that application leaders can expect Avaya to emerge from bankruptcy in a stronger financial position than when it entered the process
  • In light of Avaya's five-year plan presented in its PSA filing, application leaders evaluating major Avaya upgrades should hold the company responsible for quality products and services while it executes against this plan
  • Application leaders who are evaluating major new investments in UC or contact center solutions should modify their vendor evaluation process in light of Avaya's long-term trend of declining revenue

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