Gartner Research

Use the Hierarchy of Logistics Metrics to Align Logistics Scorecards With Desired Business Results

Published: 28 September 2017

ID: G00340546

Analyst(s): Lisa Callinan , David Gonzalez , Greg Aimi


Managing performance is fundamental to every logistics organization. Supply chain leaders responsible for logistics can use the framework in this research to create scorecards with the right metrics to represent complete performance, drive the right behaviors and achieve desired business results.

Table Of Contents
  • Key Challenges



  • Determine the Different Audiences for Which Tailored Dashboards or Scorecards Will Be Needed
  • Incorporate a Full Set of Tiered but Connected Metrics by Leveraging the Categories Represented in the Hierarchy of Logistics Metrics
    • Metric Selection and Definition Must Consider the Business Context
    • Categorizing Helps Organize and Simplify Measuring
  • Achieve and Improve Ongoing Logistics Performance Using a Governance Model to Manage the Scorecards and Keep Them Relevant and Meaningful

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