Gartner Research

The 2018 CIO Agenda: Mastering the New Job of the CIO

Published: 29 September 2017

ID: G00341914

Analyst(s): Andy Rowsell-Jones , Chris Howard , Jennifer Mitchell, Jan-Martin Lowendahl , Tomas Nielsen

Summary

As digitalization shifts IT’s focus from technology to information, the CIO is changing from a delivery executive to a business executive — from controlling costs and improving processes, to exploiting data, driving revenue and scaling digital business. This report describes the new CIO role.

Table Of Contents
  • Key Question
  • Opportunities and Challenges
  • How This Report Will Help

Foreword

  • Acknowledgments

Executive Summary

  • Mastering the new job of the CIO
  • Pre-empt disruption
  • Define your new job
  • Live your new job

Pre-empt disruption

  • The scaling of digital business is driving changes to the CIO job in 2018
  • The future of growth is not what it was
  • Top performers have broken through the digital wall
  • The job of the CIO is changing
  • Actionable advice on how to pre-empt disruption and respond to digitalization trends

Define your new job

  • The new job of the CIO means a mindset change
  • The new job of the CIO means a new approach to time allocation
  • CIOs at top-performing organizations are more likely to report to the CEO
  • Actionable advice on how to define your new job

Live your new job

  • Exploit a change-ready IT organization to deliver the new job of the CIO
  • Put in place the right digital team structures
  • Anticipate the impacts of emerging technologies
  • Actionable advice to help you live your new job
  • Conclusion

Appendix: Case Studies

  • Boticario Group transforms the traditional CIO and IT roles into a value-add entity to foster collaboration with the rest of the business
  • The City of Naperville gets smart by leveraging advanced analytics to improve city services
  • Georgia State University rethinks the CIO role to help digital education evolve
  • Globo TV builds a solid foundation to leap ahead in digital business
  • Kaspi Bank shifts focus from selling banking products to helping customers and partners
  • McDermott International is establishing a new digital ecosystem that will help channel new business opportunities
  • POSCO launches a digital Smart Factory initiative to gain a competitive edge
  • PostNord transforms IT culture to deliver digital solutions to customers
  • Sinopec energizes its production and stays relevant by developing the “smart factory”
  • State Bank of India embraces innovation and digitalizes its vast network

Appendix: Is Your Organization a Top, Typical or Trailing Performer?

Further Reading

  • Related content
  • Gartner Executive Programs reports
  • Core research
  • Book

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Log In

Become a client

Learn how to access this content as a Gartner client.