Gartner Research

The 2018 CIO Agenda: Mastering the New Job of the CIO

Published: 29 September 2017

ID: G00341914

Analyst(s): Andy Rowsell-Jones , Chris Howard , Jennifer Mitchell, Jan-Martin Lowendahl , Tomas Nielsen


As digitalization shifts IT’s focus from technology to information, the CIO is changing from a delivery executive to a business executive — from controlling costs and improving processes, to exploiting data, driving revenue and scaling digital business. This report describes the new CIO role.

Table Of Contents
  • Key Question
  • Opportunities and Challenges
  • How This Report Will Help


  • Acknowledgments

Executive Summary

  • Mastering the new job of the CIO
  • Pre-empt disruption
  • Define your new job
  • Live your new job

Pre-empt disruption

  • The scaling of digital business is driving changes to the CIO job in 2018
  • The future of growth is not what it was
  • Top performers have broken through the digital wall
  • The job of the CIO is changing
  • Actionable advice on how to pre-empt disruption and respond to digitalization trends

Define your new job

  • The new job of the CIO means a mindset change
  • The new job of the CIO means a new approach to time allocation
  • CIOs at top-performing organizations are more likely to report to the CEO
  • Actionable advice on how to define your new job

Live your new job

  • Exploit a change-ready IT organization to deliver the new job of the CIO
  • Put in place the right digital team structures
  • Anticipate the impacts of emerging technologies
  • Actionable advice to help you live your new job
  • Conclusion

Appendix: Case Studies

  • Boticario Group transforms the traditional CIO and IT roles into a value-add entity to foster collaboration with the rest of the business
  • The City of Naperville gets smart by leveraging advanced analytics to improve city services
  • Georgia State University rethinks the CIO role to help digital education evolve
  • Globo TV builds a solid foundation to leap ahead in digital business
  • Kaspi Bank shifts focus from selling banking products to helping customers and partners
  • McDermott International is establishing a new digital ecosystem that will help channel new business opportunities
  • POSCO launches a digital Smart Factory initiative to gain a competitive edge
  • PostNord transforms IT culture to deliver digital solutions to customers
  • Sinopec energizes its production and stays relevant by developing the “smart factory”
  • State Bank of India embraces innovation and digitalizes its vast network

Appendix: Is Your Organization a Top, Typical or Trailing Performer?

Further Reading

  • Related content
  • Gartner Executive Programs reports
  • Core research
  • Book

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