Gartner Research

Healthcare Provider CIOs: Achieve Next-Level Revenue Cycle Capabilities With These Best Practices

Published: 19 September 2017

ID: G00334105

Analyst(s): Barb Mann


CIOs must fully exploit the power of revenue cycle management solution capabilities to meet challenging health system business and clinical leadership expectations. This research will help CIOs achieve clear accountability for the change, redesign and execution of enhanced RCM capabilities.

Table Of Contents
  • Key Challenges



  • Gain Insights From Health System Peers to Understand the Art of the Possible and Risks
    • Conduct Health System Site Visits, Peer Interviews and Organizational Deep-Dive Interviews
  • Ready the RCM Steering Committee for the Redesign Effort
    • Rapidly Transfer Knowledge to the RCM Steering Committee Using a War Room Best-Practice Approach
  • Hold RCM Future-State Employee Sandbox Sessions and a Manager's Showcase
    • Sandbox Sessions: Simulate RCM Future State With Employees
    • RCM Future-State Showcase: Management Owner Demonstrations

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