Gartner Research

The Five Myths of Digitalization That Every Insurance CIO Needs to Know

Published: 20 September 2017

ID: G00338435

Analyst(s): Richard Natale , Kimberly Harris-Ferrante


The chasm between digital transformation myth and reality is wide. Life and P&C insurance CIOs globally must sift through the hype to be effective digital transformation change agents.

Table Of Contents


  • Myth No. 1: Most insurers have already made great inroads in digital business transformation
  • Myth No. 2: Insurance CIOs have extensive ecosystems that will facilitate digital insurance.
  • Myth No. 3: Insurance CIOs advanced in digitalization have an IoT strategy.
  • Myth No. 4: Digitalization is the next generation's e-commerce.
  • Myth No. 5: Digitalization is less a priority for life insurers than general P&C insurers.

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