Gartner Research

Six Building Blocks for Creating Real IT Strategies

Published: 11 December 2002

ID: G00112043

Analyst(s): Robert Mack


All enterprises claim to have a well-defined business strategy, but most do not -- a major hurdle facing IT strategic planners. But a business strategy can be inferred from the operational choices made by the enterprise, and be used to create an IT strategy that fuels business success. Gartner's IT strategy development model shows how.

Table Of Contents
  • Management Summary
  • Introduction
    • What Many Enterprises Call "Strategies" Are Not
    • Corporate Strategies: Critical to CEOs, but Lacking Nonetheless
    • Strategy Defined
    • Building a Great Strategy
    • The Importance of Business Strategy to IT Strategy
  • The IT Strategy
    • Gartner's IT Strategy Model: Six Building Blocks
    • Foundation Elements Required for All IT Strategies
  • Business Strategy: Boundaries for the IT Strategy
    • How Business Strategies Map to the Elements of IT Strategy
    • Testing the Sufficiency of Your Enterprise's Business Strategy
  • The IT Application Strategy: Application Change as an Engine of Business Strategy
    • Business Support Functions
    • Business Operations Functions
    • Dealing With Uncertainty
  • The IT Operations Strategy: Delivering Cost-Effective, Credible Service
    • Organizing for Service
    • Building an IT Operations Strategy
    • Uncertainty Considerations
  • IT Architecture: What the Business Needs to Understand
    • Complexity and the Lack of an IT Architecture
    • Measuring the Cost Value of IT Architecture
  • Useful Tools in Creating and Managing Strategies
    • Decision Tools
    • Management Tools
  • People: The Right Ones in the Right Jobs
    • Necessary Talents for the Application Change Strategy
    • Necessary Talents for the IT Operations Strategy
  • Putting It All Together: Nine Steps to Creating IT Strategies
    • Step 1: Understand the Business Strategy
    • Step 2: Establish a Governance Process and Financial Toolset
    • Step 3: Define What the Enterprise Architecture Must Look Like
    • Step 4: Understand the Boundaries Implied by the Current Infrastructure
    • Step 5: Define the Application Change Strategy
    • Step 6: Define the IT Operations Strategy
    • Step 7: Define the People Strategy
    • Step 8: Document the IT Strategy in Written Form
    • Step 9: Use a Management Framework to Keep Your Strategies Alive
  • Summary and Recommendations
  • Recommended Reading
  • Acronym List

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