Gartner Research

Forecast Analysis: IT Services, Worldwide, 3Q17 Update

Published: 22 September 2017

ID: G00341815

Analyst(s): Susan Tan , Colleen Graham , David Ackerman , Arup Roy , Twiggy Lo , Fred Ng, Neil Barton , Patrick Sullivan , Susanne Matson , Dean Blackmore , Ed Anderson , TJ Singh , Sid Nag , Cathy Tornbohm , Gregor Petri , Sandra Notardonato , Helen Huntley , Christine Tenneson


The worldwide IT services market is forecast to grow by 4.0% in U.S. dollars (4.3% in constant currency) in 2017. Technology strategic planners need to prepare for intelligent automation and hyperscale cloud as key forces shape future spending.

Table Of Contents
  • Overview
  • Companion Documents

Forecast Data

Market Impact

  • A Rising Tide Will Not Lift All Boats in the IaaS Market
  • Consulting and Implementation: Migration to Cloud Will Continue to Have Cannibalizing Effect on Infrastructure Implementation Spend
  • ITO: Number of Service Desk Users to Increase Through 2021, but Total End-User Spending to Contract
  • BPO: Prolonged Uncertainty Due to RPA and AI Options
  • Product Support Services


  • Consulting and Implementation
  • ITO
  • BPO

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