Gartner Research

TEM Providers Can Leverage Their Core Business to Expand Into Value-Added IoT Opportunities

Published: 29 September 2017

ID: G00325529

Analyst(s): Eric Goodness , Lisa Unden-Farboud , Pablo Arriandiaga


Cost increase for Internet of Things provides opportunities for telecom expense management vendors. Technology business unit leaders should leverage their capabilities and relationships with current ecosystems to assist enterprises in managing and controlling IoT connectivity.

Table Of Contents
  • Impacts


Impacts and Recommendations

  • The rapidly growing number of IoT endpoints require increased IoT end-to-end cost control that can be implemented by TEM vendors using TEM capabilities
  • Lack of centralized buying centers in enterprises for IoT is an opportunity for TEM providers to reach new buying centers to offer visualization and control of IoT expenses and inventory
  • IoT introduces new types of earning models, such as segmentation around type of device or layer of the communications stack as an alternative to volume-based billing per IoT device, requiring TEM vendors to adjust their traditional TEM business models and partnerships

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