Gartner Research

2018 Planning Guide for Collaboration, Content and Mobility

Published: 29 September 2017

ID: G00331849

Analyst(s): Michael Disabato, Kyle Davis , Darin Stewart , Larry Cannell


Technical professionals supporting collaboration, content and mobility face a complex, ever-changing environment of SaaS and on-premises solutions. To succeed in 2018, IT must adopt a clear data strategy and a hybrid approach to delivering CCM by sharing ownership and administration with the user.

Table Of Contents

Collaboration, Content and Mobility Trends

  • SaaS Growth Will Cause IT to Push Some Administrative Responsibilities Out to the Business
    • Planning Considerations
  • Enterprise Search Will Be Re-evaluated and Re-emphasized as Search Evolves From Retrieval Tool to Insight Engine
    • Planning Considerations
  • Unified Endpoint Management Will Become a Viable Replacement for Client Management and Mobile Management
    • Planning Considerations
  • Office 365 Will Continue Its Evolution Into a Unified Collaboration Platform, but Will Still Pose Data and Administration Challenges
    • Planning Considerations

Setting Priorities

  • Adopt a Hybrid Approach to Providing IT Services and Share Administration Responsibilities With the Business
  • Develop a Data Strategy for SaaS Solutions
  • Re-evaluate and Reinvest in Search Solutions

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