Gartner Research

PostNord Transforms IT Culture to Deliver Digital Solutions to Customers

Published: 04 October 2017

ID: G00343850

Analyst(s): Jan-Martin Lowendahl , Andy Rowsell-Jones , Tomas Nielsen , Chris Howard , Jennifer Mitchell

Summary

Market changes triggered a cultural shift at PostNord. IT operations were once outsourced. But customers now expect on-time delivery and frequent communication updates. PostNord brought digital competencies inhouse and hired developers to build digital delivery systems to improve customer service.

Table Of Contents

Case Study

  • Changing the Culture
  • Hiring the Best and Brightest

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