Gartner Research

The City of Naperville Gets Smart by Leveraging Advanced Analytics to Improve City Services

Published: 04 October 2017

ID: G00343859

Analyst(s): Chris Howard , Tomas Nielsen , Jennifer Mitchell, Jan-Martin Lowendahl , Andy Rowsell-Jones


The City of Naperville, Illinois, is getting smart. It is using advanced analytics to enable collaboration across city departments and share data with the public. The advanced technology connects citizens with the 911 system. This enables CPR-certified citizens to respond to healthcare issues.

Table Of Contents

Case Study

  • Empowering Citizens Through Transparency of City Data
  • Collaborating and Communicating

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