Gartner Research

Market Share Analysis: Enterprise Application Software as a Service, Worldwide, 2016

Published: 05 October 2017

ID: G00340275

Analyst(s): Robert Anderson , Craig Roth , John Kostoulas , Alys Woodward , Julian Poulter , Chris Pang , Steve Crawford , John Christopher Rizzuto, Chad Eschinger


SaaS is the growth engine for enterprise application software. SaaS revenue grew 28% to $44.3 billion in 2016, while new software license sales declined 5%. This note helps technology business unit leaders to glean best practices from top 10 SaaS providers for guiding their own strategic roadmaps.

Table Of Contents

Market Share Data

  • Analysis — The Path to Success With SaaS
  • Comparing Traditional Software and SaaS Business Models

Overall Market Segment Performance Analysis

  • CRM
  • ERP
  • Office Suites
  • Supply Chain Management
  • Content Services
  • Communications and Collaboration
  • Analytics and BI
  • Project and Portfolio Management

Top Vendors Analyzed

  • Microsoft
  • Salesforce
  • SAP
  • Oracle
  • Google
  • Adobe
  • Workday
  • IBM
  • Ultimate Software
  • Dropbox

Final Perspectives

Mergers and Acquisitions

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