Gartner Research

Forecast Analysis: Unified Communications, Worldwide, 3Q17 Update

Published: 10 October 2017

ID: G00322159

Analyst(s): Daniel O'Connell , Tom Eagle , Megan Fernandez , Scott Morrison


Global spending on unified communications will grow at a 2.9% CAGR in current U.S. dollars to reach $44 billion in 2021. Technology strategic planners need to evaluate their cloud and bundled service strategies to take advantage of growth opportunities.

Table Of Contents
  • Overview
  • Companion Documents

Forecast Data

Market Impact

  • Exchange Rate Impact
  • Workplace Policy Impact
  • Meeting Solutions Impact


  • Supply
    • Provider/Technology Offerings
  • Demand
    • Features and Service Types
    • End-User Preferences
    • Workplace Policies

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