Gartner Research

Build an Agility-Based Commerce Release Practice to Deliver Business Outcomes

Published: 04 October 2017

ID: G00337889

Analyst(s): Christina Klock


Application leaders managing digital commerce platforms are accountable for a complex application and integration ecosystem. This research note will help them improve stakeholder participation in commerce releases by building an agile business technology practice within the release management team.

Table Of Contents
  • Key Challenges



  • "Productize" Each Commerce Release Using a Cross-Functional Team of Experts
  • Prioritize Work to Align With KPIs, SLAs and Strategic Initiatives That Put the Digital Commerce Customer Experience at the Center
  • Enable Business-Led IT, Rather Than Reining in Shadow IT

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