Gartner Research

State Bank of India Embraces Innovation and Digitalizes its Vast Network

Published: 04 October 2017

ID: G00343849

Analyst(s): Jan-Martin Lowendahl , Tomas Nielsen , Jennifer Mitchell, Andy Rowsell-Jones , Chris Howard

Summary

SBI is transforming its customer experience across its banking ecosystem. To stay competitive, SBI has embraced digitalization and is hiring new AI talent. To save money, SBI is digitalizing its IT core by virtualizing its server network across 25,000 branches and moving to a private cloud.

Table Of Contents

Case Study

  • Transforming Banking Across the Spectrum
  • Hiring AI Talent

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