CX Business Process Hacks: Lam Research
Published: 22 September 2017
Customer Experience Research Team
Lam Research regularly convenes planning meetings to inform its operational strategies. However, customer needs and objectives are largely absent from these processes, leading to outcomes that fail to account for the customer experience. To do right by the customer, CX must influence business partners' strategic decisions, which means shifting the planning process itself. Recognizing this critical step, Lam Research alters existing business partner planning processes by following two key principles: change-ready process identification and process input adaptation.
©2020 Gartner, Inc. and/or its affiliates.
All rights reserved.
Gartner is a registered trademark of Gartner, Inc. and its affiliates.
This publication may not be reproduced or distributed in any form without Gartner’s prior written permission.
It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact.
While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information.
Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such.
Your access and use of this publication are governed by Gartner’s Usage Policy.
Gartner prides itself on its reputation for independence and objectivity.
Its research is produced independently by its research organization without input or influence from any third party.
For further information, see
Guiding Principles on Independence and Objectivity.