Gartner Research

Culture Change: The Path to Bimodal Technology Procurement Transformation Success

Published: 05 October 2017

ID: G00335754

Analyst(s): Eugene Quillen , Luke Ellery


Traditional approaches to procurement transformation use business process re-engineering focused on organizational structure, process and workflows. Bimodal transformation starts with sourcing and vendor management leaders becoming culture change leaders who establish subcultures for success.

Table Of Contents
  • Key Challenges



  • Adopt an Employee-Centric Approach to Bimodal Culture Change by Becoming a Change Leader, as Well as a Change Manager
  • Establish New Actions and Measures That Will Define Success Going Forward by Using the ESCAPE Framework for Culture Change
    • Phase 1: Inspire
    • Phase 2: Engage

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