Gartner Research

Peer Connect Perspectives: Your IT Metrics Should Tell Stories That Matter to Your Audience

Published: 06 October 2017

ID: G00343983

Analyst(s): Peer Contributors


The IT organization has to report its performance to executives, managers and staff inside and outside the department. Peer Connect members described three practices to ensure IT delivers persuasive reports.

Table Of Contents


Peer Strategies

  • Choose a Focus for Your Measurement Programs
  • Define Your Metrics
  • Create a Measurement Process
  • Key Takeaways
  • Other Resources

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