Gartner Research

Key Themes From Gartner's 2017 North American Sourcing & Strategic Vendor Relationships Summit

Published: 06 October 2017

ID: G00343305

Analyst(s): Sandra Notardonato

Summary

Gartner's 2017 event focused on key themes, such as digital business, agility, new contract structures and changing delivery models. The audience, comprising mostly vendor and sourcing managers, was the largest in 10 years. The tone was positive and should support our 2018 forecast of 4.4% growth.

Table Of Contents

Analysis

  • Overview
  • Key Take-Aways
  • Overview of IT Services Industry
    • From Labor to Automation Arbitrage
  • What to Watch

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